Privacy Policy for Customers Ordering from Flower Delivery Harold Wood

Introduction

This Privacy Policy explains how and why Flower Delivery Harold Wood collects, uses, discloses, and protects the personal data of customers placing orders for flower delivery in Harold Wood and the surrounding districts. We are committed to protecting your information and complying with the General Data Protection Regulation (GDPR) as well as applicable UK data protection laws.

Scope of This Policy

This policy applies to all individuals who place orders through Flower Delivery Harold Wood, whether online, over the phone, or in person, for deliveries in Harold Wood and surrounding districts. It covers how we handle your data in connection with ordering, processing, delivery, and customer service.

What Data We Collect

When you place an order or interact with Flower Delivery Harold Wood, we may collect the following categories of personal data:

  • Identity Data: Name (customer and recipient)
  • Contact Data: Delivery address, billing address, phone number (optional for notifications), and (if provided) further contact preferences
  • Order Data: Details of your flower order(s), preferred delivery date/time, messages to be attached, special instructions
  • Payment Data: Payment card details (processed through secure third-party payment processors, not stored by us), transaction records
  • Technical Data: IP address, browser type and version, device type, and potentially cookies (if using our website)
  • Communications Data: Customer service queries, complaints, compliments, and feedback

Lawful Basis for Processing

Under GDPR, we process your personal data under one or more of the following lawful bases:

  • Contractual Necessity: To process and fulfill your order, including contacting you and the recipient and arranging delivery
  • Legal Obligations: To comply with legal or regulatory requirements (e.g., accounting records, anti-fraud measures)
  • Legitimate Interests: For business operations including record-keeping, improvement of our services, responding to customer queries, and preventing fraud
  • Consent: Where we send you marketing communications or use cookies on our website, we will seek your explicit consent (which you can withdraw at any time)

How We Use Your Information

We use your personal data for the following purposes:

  • Processing and fulfilling your order(s)
  • Communicating with you regarding your order or customer support queries
  • Delivering items to recipients as per your instructions
  • Processing payments through secure payment processors
  • Responding to complaints or requests
  • Record-keeping for business and legal compliance
  • Improving our products, services, and customer experience
  • With your permission, sending you offers, updates, or feedback requests

Retention of Your Data

Flower Delivery Harold Wood will only keep your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Typically, order and delivery records are retained for up to 6 years as per UK accounting and regulatory obligations. Customer service communications may be retained for a shorter period, unless needed for dispute resolution. When data is no longer needed, it is securely deleted or anonymised.

Processors and Data Sharing

Your personal data may be shared with third-party service providers ('processors') who assist us in operating our business. These include:

  • Payment Processors: To securely process your payment details
  • Delivery Partners: To deliver your order to the intended recipient
  • IT and System Providers: Who host or support our ordering platform and infrastructure

All such processors are contractually bound to uphold your data protection rights, process your information only on our instructions, and implement sufficient security safeguards. We do not sell your data or share it outside the purposes specified in this policy, unless required by law.

International Transfers

Where any processing or storage of your data involves transfer outside the UK or European Economic Area, we ensure such transfers are protected by appropriate safeguards as required by GDPR, such as standard contractual clauses or reliance on adequacy decisions.

Your Rights as a Data Subject

Under GDPR, you have several rights regarding your personal data:

  • Right of Access: Request a copy of the personal data we hold about you
  • Right to Rectification: Request correction of inaccurate or incomplete information
  • Right to Erasure: Request deletion of your personal data where there is no legal reason for us to keep it (‘right to be forgotten’)
  • Right to Restrict Processing: Limit how your data is used in certain circumstances
  • Right to Object: Object to processing based on legitimate interests or direct marketing
  • Right to Portability: Request that data you have provided to us is transferred to you or another provider in a structured, commonly used, machine-readable format
  • Right to Withdraw Consent: Where processing is based on your consent, you may withdraw this consent at any time

To exercise these rights or for any queries about your data, you can contact us using the details provided on our website or ordering platform. We will respond to your requests in line with legal requirements and within one month of receipt, subject to verification of your identity.

Security Measures

We take reasonable and appropriate security measures to prevent your personal data from being accidentally lost, used, accessed, altered, or disclosed in an unauthorised way. This includes physical, technical, and administrative safeguards, as well as limiting access to your data only to those employees, agents, or processors who need to know it for processing your order or supporting your experience.

Updates to This Policy

This Privacy Policy may be updated from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons. Any significant changes will be communicated to customers as appropriate, and the latest version will always be available from our primary ordering channel or website.

Contact and Complaints

If you have questions, concerns, or complaints regarding how we handle your personal data, please reach out using the contact details available on our ordering platform. If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) or other relevant supervisory authority.