Our Fresh Flower Guarantee: Returns, Refunds & Complaints
Our Commitment to Quality Flowers in Harold Wood
At Flower Delivery Harold Wood, we understand that sending and receiving fresh flowers is a special experience. As a trusted local florist serving Harold Wood and the surrounding areas, our team is dedicated to ensuring that every order is fresh, beautiful, and delivered with care. We back every bouquet with a Fresh Flowers Guarantee, ensuring your peace of mind when ordering for households and businesses nearby.
Fresh Flowers Guarantee and Freshness Window
We take great pride in sourcing and arranging only the freshest flowers available. Our Fresh Flowers Guarantee means that every arrangement delivered in Harold Wood will remain vibrant and beautiful for a minimum of five days from delivery, provided care instructions are followed. Should you encounter any issues with freshness within this window, we encourage you to contact us to discuss the best solution for your order.
Damaged-on-Arrival Policy
Your satisfaction is important to us. While we handle every bouquet with utmost care, there are rare occasions where flowers may be damaged in transit. If your flowers arrive damaged, wilted or not up to our guaranteed standards, please contact us on the day of delivery or within 24 hours. We ask that you provide a photograph of the bouquet to help us swiftly assess the situation and arrange a resolution.
Refund and Replacement Options
If your order does not meet our Fresh Flowers Guarantee or arrives damaged, we are committed to making things right. Depending on the situation, you may choose one of the following options:
- Replacement: We will deliver a new bouquet to the original delivery address at the earliest possible time.
- Full or Partial Refund: In cases where a replacement is not feasible, a refund will be issued based on the specific circumstances and value affected.
Our team will work closely with you to determine the best solution and ensure your experience with Flower Delivery Harold Wood meets your expectations.
Complaints Process
We genuinely value feedback from our customers, as it helps us maintain the highest standards for our community in Harold Wood. If you are dissatisfied for any reason, we encourage you to let us know promptly. Our complaints process is simple:
- Contact us with your order details and a description of your concern, ideally within 48 hours of your delivery.
- Our team will review your complaint and may request further details or photographs, to fully understand the situation.
- We will respond within two business days, providing a resolution or an update on our investigation process.
Your satisfaction is our priority, and we strive to resolve all complaints fairly and efficiently.
Trusted Local Florist in Harold Wood
As a proud member of the Harold Wood community, we are committed to delivering exceptional service and the freshest flowers to local households and businesses. Your trust means everything to us, and we promise to go the extra mile with every delivery. Thank you for choosing Flower Delivery Harold Wood – where your satisfaction and the beauty of fresh flowers always come first.
