Online Flower Delivery Harold Wood Terms & Conditions

Introduction

These Terms and Conditions govern all online flower delivery orders placed with us for Harold Wood and the surrounding areas. By using our services, you agree to be bound by these terms. Please read them carefully before placing your order. Should you have any queries concerning these terms, please contact us prior to ordering. These terms apply to all customers within Harold Wood and neighbouring locations.

Service Availability

Our online flower delivery service covers Harold Wood and adjacent areas. We strive to accommodate as many neighbouring localities as possible; however, all deliveries are subject to service availability at your address. You will be advised during the order process if your intended delivery location is within our delivery zone.

Order Process

The following steps outline our standard order process for flower delivery in Harold Wood:

• Product Selection: Browse our selection of bouquets and flower arrangements online, selecting your preferred product(s).
• Order Placement: Add your chosen items to your online basket. Complete the checkout process by providing required information, including the recipient's delivery details and your contact details.
• Order Confirmation: Once your order is submitted, you will receive a confirmation notice acknowledging receipt. Please check this confirmation carefully and notify us of any errors without delay.
• Order Acceptance: Acceptance of your order occurs only once payment has been processed, and you have received further confirmation, usually by email or notification on screen.
• Dispatch & Delivery: Your flowers will be prepared and dispatched for delivery on your selected date, subject to availability and any special circumstances.

We reserve the right to refuse or cancel any order at our sole discretion, for example, if a requested product becomes unavailable or if we are unable to deliver to the specified address.

Product Descriptions & Substitutions

We strive to ensure that all product descriptions, images, sizes, and prices are accurate and up-to-date. However, flowers are a seasonal and natural product and subject to availability. We reserve the right to substitute any individual flowers or items within a bouquet or arrangement with alternatives of equal or greater value and quality due to supply, freshness, or quality considerations, especially in Harold Wood and surrounding areas.

If substitutions are made, we will attempt to maintain the overall style, theme, and colour scheme of your chosen product. If a major change is necessary, we will endeavour to notify you before dispatch, unless time constraints apply.

Prices and Payments

All prices displayed on our website for flower delivery in Harold Wood are in GBP (£) and include standard VAT (where applicable). Delivery charges, if any, will be clearly indicated prior to order completion.

Your order will not be processed until we have received full payment. Payment can be made securely online using available payment methods indicated at checkout. We do not store your payment details; all transactions are processed through secure, compliant payment gateways.

We reserve the right to alter our prices at any time. However, confirmed orders will not be affected by subsequent price changes.

Delivery Policy

We will deliver your chosen floral products to the address specified during checkout in Harold Wood or surrounding areas. Deliveries are typically made on the agreed date during normal delivery hours. While we endeavour to deliver at the specified time, we cannot guarantee exact time slots unless specifically offered for your area.

It is your responsibility to ensure that delivery details are accurate and that someone is available to receive the flowers. If the recipient is not present, we may attempt delivery to a neighbour or leave the flowers in a safe place, unless you have requested otherwise. We will notify you as appropriate if such action is taken.

We accept no liability for failed or delayed deliveries resulting from insufficient or incorrect delivery information provided by you.

Order Amendments and Cancellations

Amendments: To make changes to your order, contact us promptly. Where possible, we will accommodate amendments if your order has not yet been prepared or dispatched. Amendments may not be possible for same-day or urgent deliveries.

Cancellations: You may cancel your order by contacting us prior to the start of flower preparation. Cancellations are not guaranteed once preparation or dispatch has begun. Certain personalised or made-to-order arrangements may not qualify for cancellation due to their bespoke nature.

If you cancel in accordance with these terms, a refund will be issued using your original payment method. Refunds may take several business days to process, in accordance with your bank or card issuer’s policy.

Returns and Refunds Policy

Due to the perishable nature of flowers, we are unfortunately unable to accept returns except where flowers are damaged in transit or do not meet your order specification due to a fault on our part. Should your delivered flowers arrive in an unsatisfactory condition, please notify us within 24 hours of delivery, providing photographs where possible. We may offer a replacement, partial refund, or full refund at our discretion.

No refunds or replacements will be given for complaints made beyond 48 hours from the delivery date, except as required by law.

Customer Obligations

By placing an order for flower delivery in Harold Wood, customers are responsible for:

• Providing accurate and complete delivery address information.
• Ensuring a recipient is available to accept the flowers during the expected delivery time.
• Responding promptly to any queries regarding the order where clarification is needed.
• Reviewing order confirmations for accuracy and reporting errors immediately.

Liability

We make every effort to ensure your flowers are delivered fresh and in good condition. Our liability for losses you suffer as a result of us breaching these Terms and Conditions is strictly limited to the purchase price of the product you purchased.

We are not liable for any indirect or consequential loss or damage (including loss of profits or goodwill), whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with the contract for flower delivery services.

Nothing in these Terms and Conditions limits our liability for death or personal injury arising from our negligence, fraudulent misrepresentation, or any other liability which cannot be legally excluded or limited under applicable law.

Events Outside Our Control

We are not responsible for failure to perform, or for delay in performance of, any of our obligations under a contract that is caused by events outside our reasonable control (“Force Majeure Events”), including but not limited to severe weather, floods, natural disasters, labour disruptions, or restrictions due to health and safety protocols. If a Force Majeure Event affects our ability to deliver flowers as planned, we will contact you as soon as reasonably possible to arrange for a later delivery date or alternative resolution.

Intellectual Property

All content included on our website and marketing materials, such as photos, product descriptions, designs, and logos, are owned by or licensed to us. No part of the website or branding materials may be reproduced without prior written consent.

Privacy and Data Protection

We are committed to protecting your privacy and handling your personal information lawfully and transparently for the purposes of processing your flower delivery order in Harold Wood. Personal data is only used and stored in accordance with applicable data protection laws and is not shared with third parties except where necessary to fulfil your order (e.g. with delivery drivers).

Changes to Terms & Conditions

We reserve the right to update or amend these Terms and Conditions at any time. When changes are made, the updated terms will be published on our website. Customers are encouraged to check these terms periodically to remain informed. Any changes will not affect orders already placed prior to the update unless required by law.

Governing Law and Jurisdiction

These Terms and Conditions, and all disputes and claims arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims), are governed by the laws of England and Wales. Any disputes will be subject to the non-exclusive jurisdiction of the courts of England and Wales.

Severance

If any provision of these Terms and Conditions is deemed unlawful, void, or unenforceable, that provision will be deemed severable from these terms and will not affect the validity and enforceability of the remaining provisions.

Entire Agreement

These Terms and Conditions constitute the entire agreement between you and us regarding online flower delivery in Harold Wood and surrounding areas and supersede and extinguish all previous agreements, promises, assurances, warranties, representations, and understandings between us, whether written or oral, relating to its subject matter.

Contact and Complaints

If you have any questions regarding these Terms and Conditions, require clarification regarding our flower delivery process in Harold Wood, or wish to make a complaint, please contact us using the provided form on our website or via your online account, where available. We endeavour to respond to all customer queries promptly and resolve complaints to your satisfaction wherever possible.

Applicable throughout Harold Wood and Surrounding Areas

These Terms & Conditions apply equally to all customers within Harold Wood and in neighbouring delivery areas we serve. We aim to provide all customers with the highest standard of service, transparency, and satisfaction on every order.

Company Information

This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.

Our business correspondence address is .

HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Harold Wood , represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.

All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Harold Wood .

For assistance with orders, returns or account queries, please fill out the Contact Us form.